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How to Access Personal Counseling Online
Counseling & Disability Services
- Academic Accommodations
- Accessibility
- Disability Services
- Disclosure Process
- Distance Learning Support Services
- How to Access Counseling ADA Services
- How to Access Personal Counseling Online
Disability Services/Counseling Procedures and Online Services for Distance Learning Students
Contact information for the Education and Career Development office can be found on the Education and Career Development Services page.
Contact
Nicole Franklin
Phone: 828-627-4503
FAX: 828-627-4513
Email: nfranklin@haywood.edu
Haywood Community College
185 Freedlander Drive
Clyde, NC 28721
HCC provides access to all services for all students. For distance learning students, a detailed list of services and how to access them is located on the Distance Learning Support Services page.
Personal Counseling and Referral Procedures
It is preferred that the counselor and client have at least one “face to face” session before beginning on-line counseling in order to evaluate whether on-line counseling is appropriate.
Paper work needs to be completed that complies with policies and procedures of the college as well as securing personal information on the client. The client is given a professional disclosure form to read and, if required, signed, to indicate: the education and credentials of the counselor; what services will be provided; theory used; confidentiality issues; emergency phone numbers from outside referrals, (hotlines, etc.). A second copy should be maintained by the counselor for his or her file.
Both parties should agree to a subject header to be used with e-mail exchanges so they know it is not spam. Always archive, on separate disk or removable drive (to be kept in locked vault) all emails in a confidential password location. In the event that technology fails, establish a phone contact procedure.
Since the client has access to a computer 24 hours a day, 7 days a week, the counselor and client must agree on a reply time to questions or inquiries submitted by the client. This is typically within 24 hours during a work week. Documentation of each counseling session must be prepared by the counselor and filed in a confidential manner in the student’s secure file.
Steps for the student
- Email or call the counselor.
- Fax ADA documentation to the counselor at 828-627-4513 or mail it to the school’s physical address if accommodations are being requested. Documentation of disability is not required for counseling, but is required for accommodations.
- The counselor will respond via email and ask for the appropriate release forms to be signed by the student.
- If necessary and/or requested, the counselor will make appropriate referrals to community or health service organizations in the student’s home community and will assist with the set-up of initial contact and appointments. Online links may also be used to help the student locate a professional or organization in their area.
- Counseling will proceed in a manner that is convenient for the student.
The HCC Counseling Center is located in the Education and Career Development Office in Student Services.