Frequently Asked Questions (FAQs)
- How do I register for classes?
- How do I get my username and password?
- How do I login to my online courses?
- How do I get technology help?
- Is there an online orientation?
- How do I drop a class?
- How can I buy my books online?
- How do I get help in my classes?
- I keep hearing students talk about the HOP Assignment. What is it?
- What do I do if I need help with the HOP Assignment?
- Although I registered for classes, I am unable to access an online course.
- How do I contact my instructor?
- I am a high school student. Can I enroll in online courses at HCC?
- Why are courses from previous semesters still showing up when I log into Moodle?
- Why are courses I dropped or withdrew from still showing up when I log into Moodle?
- How do I change my Moodle password?
- What do I do if I am locked out of a test or an assignment?
- What if I go over the time limit on a quiz or test?
- What do I do if I need to have a test proctored?
- How do I get a transcript?
- What internet browser should I use?
- What hardware and software do I need?
- What is Rich Text Format (RTF) and how do I use it?
- Why can't I open my instructor's documents?
- What is Print Screen and how do I use it?
- What are Zip files and how do I use them?
- What are Reviewing, Track Changes and Markup and how do I use them?
- What is SafeAssignment and how do I use it?
- What is Curriculum Pathways and how do I use it?
Registration procedures depend on whether or not you are currently enrolled at HCC. Visit the Enrollment Management webpage for details.
Your HCC username is assigned upon enrollment. You should receive this in the mail. Generally, usernames are your first initial, middle initial, and last name; however, this is not always the case. You can look up your username in WebAdvisor. Your password is your six-digit birthdate.
Curriculum online courses can be found in Moodle. Continuing education courses are either in Moodle or Ed2Go. If you are uncertain where to find continuing education courses, contact the continuing education program coodinator.
The Freedlander LRC provides a student technology help desk to assist students with computer issues and questions. The help desk is located just outside of room 227 in the LRC and can also be reached at 828.565.4018.
Help desk staffers can handle a wide variety of computer questions, including:
- accessing HCC campus wireless networks
- software installation/issues
- Moodle, Network Access Portal and WebAdvisor login, navigation, and use
- Microsoft Office use, including advanced features for Excel, Powerpoint, and Word
- personal computer safety and efficiency consultation
- document repair/recovery
- and much, much, more!
The Help Desk also teams with the LRC to offer a weekly tech support tip series designed to make your academic life easier. Look for the "Tip of the Week" on the front page of the LRC homepage.
Help Desk hours change each semester, but you can learn what the hours are by visiting the LRC or by calling the Help Desk number 828.565.4018 (x4018 on campus).
Students will find a Student Orientation course listed under "My Courses" when logged in to Moodle. If you are new to HCC, this is a helpful course. If you are new to Distance Learning, be sure to check out the Moodle topic contained within the Student Orientation course. For more information, contact the Distance Learning Help Desk at email@example.com or 828.627.4619 .
Student Services conducts a new Student Orientation at the beginning of fall and spring semesters. Students who cannot attend the face-to-face orientation may access the same information through the Orientation page and the Student Orientation course in Moodle.
Students may withdraw from courses by contacting the instructor of the course and requesting to be withdrawn officially or by calling Student Services at 828.627.4500. Be sure to get confirmation from the instructor.
Books may be purchased online or in person. To purchase online, go to the Bookstore page and click the "Buy Your Books Online" link (at the top of the page) to determine what books you need for a course and to purchase them online if you wish to do so. You may have to view and agree to the Returns Policy before using this service. If you have trouble with your online bookstore account, please call 1-800-381-5151.
For further Bookstore assistance, details about the returns policy, and other Bookstore information, please visit our Bookstore page or call 828.565.4127.
If you have questions about course content or specific course policies, you will need to contact your instructor. If your instructor does not respond in a timely fashion (48 hours, not counting days that HCC is closed), please contact the Distance Learning Help Desk and alert us to the problem. The Help Desk can be reached at firstname.lastname@example.org or 828.627.4619.
If you need tutoring or additional academic assistance, please visit the Learning Support Services page or call 828.627.4696.
If you have questions about distance learning in general or need help with technical issues, you may call 828.627.4619 or email email@example.com.
If you need help with computer issues, such as using a word processor or downloading a file, please contact the Technology Help Desk at 828.565.4018 or in the Freedlander Library.
The HOP Assignment is a brief assignment that is required for each online or hybrid course taken for college credit. It must be submitted during the first 10% of the semester, and you will see detailed instructions about the HOP when you first login to your course. You will be marked as a "no show" and dropped from the course if you fail to submit a HOP Assignment in each course by the posted due date.
You should start by viewing the short video demonstration, "How to Complete the HOP" found in the Moodle section of the Student Orientation course. If you still need help after viewing the video, contact your instructor or the Distance Learning Help Desk.
You will not be able to log in until 8 AM on the first day of the semester. If you are unable to log in once the semester starts, please send an e-mail to firstname.lastname@example.org. Be sure to include your full name, student ID number, and the classes for which you are registered. If you are receiving an error message, please also include that message. Please note that if you registered late (after the semester has begun), it may take 24 hours for your course to be made available to you.
Your instructor's contact information can be found in several locations within your online course. If you cannot locate this information, contact the Distance Learning Help Desk at email@example.com or 828.627.4619. When e-mailing your instructor, be sure to include your first and last name as well as your course number.
There are several ways that high school students can take online courses at HCC, depending on age and school involvement. Please contact our Academic and Career Counselor at firstname.lastname@example.org or 828.627.4646 for assistance.
Courses remain available on Moodle until your instructor turns them off or until one additional semester has passed, whichever comes first. Unless you took an incomplete in a course, you may safely ignore any old courses.
Courses from which you drop or withdraw have to be manually removed from your Moodle account. To have these courses removed, contact the Distance Learning office at email@example.com or speak to your instructor.
After logging in to Moodle, your profile settings will appear in the Settings block on the left. Select "My profile settings" > "Change password" to change your password.
Contact your instructor immediately by email or phone. Most instructors have a policy about this in the course syllabus. If you do not have a reliable internet connection, it is strongly recommended that you use a local college or library when you take an online test.
Moodle displays the quiz time on your screen for timed quizzes. You will get a warning message when you are almost out of time and your quiz will automatically submit if you go over your time limit. If you somehow go over the limit without the quiz submitting, your instructor may deduct points from your score, so be sure to pay attention to the timer.
Some instructors require that certain tests be taken in a proctored situation, usually at a college or library. If this is the case, that instructor will provide you with the necessary requirements and forms.
If you need to have a test proctored at HCC, please contact Learning Support Services at 828-627-4696. There is no charge for test proctoring if the test is for a North Carolina Community College. There is a $25 fee for all other proctored tests.
Students can view transcripts, pay for classes, and complete similar tasks online through WebAdvisor. Log in to the Network Access Portal and select WebAdvisor. If you need an official transcript with the college's seal on it mailed to you, you can complete a transcript request form through our Transcript Request page. For assistance with the transcript request form, please contact Cheryl Farrell at firstname.lastname@example.org or 828.627.4510.
We recommend the latest version of Firefox for your online courses in Moodle.
Rich Text Format (RTF) is a file type that can be opened by almost any computer with a word processing program. When you save your file, choose Save As instead of Save and you'll be given the option to choose RTF as the file type. If you want more information about RTF, including illustrations for how to Save As a different file type, download our RTF Instructions document.
Check your syllabus or course instructions for file types used in the course. If you have questions, contact your instructor. Please note, students in some courses, such as CIS 110, are required to have Microsoft Office.
Print Screen is a computer feature that allows you to transform whatever is currently on your computer screen (called a "screen shot") into a picture file that can be e-mailed or submitted electronically. Many instructors will ask you to use Print Screen in order to document the completion of certain computer activities. To use the Print Screen feature:
- Make sure that your screen is showing exactly what you want your instructor to see.
- Hold down the SHIFT key and hit the PRINT SCREEN key on your keyboard (located near the upper right on most keyboards, it may say "PrtSc").
- Open a new file using a word processor, image editor, or some other program that allows you to manipulate images. Select PASTE from the toolbar (or use the CTRL-V shortcut). A picture of the screen shot should appear in the file. You can now manipulate the picture just like any other or you may save the file to submit to your instructor.
- Important note: Be sure that you don't COPY anything between Steps 1 and 2. This will cause you to lose the image that your print screen command captured.
Zip files are a way of compressing a lot of files in order to save space. Once retrieved, however, these files cannot be used unless you UNZIP them. Your course may require that you ZIP or UNZIP files. Many computers already have a Zip program, but yours may not.
If your computer has a Zip program, it should run automatically when you try to open a Zip file by double-clicking on it. If it does not, you can try right-clicking on the file to see if one of your options is to UNZIP. You may have to look at several options since the word "zip" may not be used. Other terms, like "compressed," might be used instead. If you do not have this option, then it is likely that a Zip program is not installed on your computer. That's okay -- you can download one free from the Internet.
The most popular Zip program is WinZip. You can purchase WinZip online at http://www.winzip.com, but you can also download a trial copy of the program free of charge. There are many other free Zip programs available for download. To locate these programs, go to Google and type "zip files" into the search area. Any of the programs you find should work just as well as WinZip for the purpose of your online course. As always, do not download a program from a site that you do not trust!
Microsoft Word has the ability to "track changes." This feature allows you to record any changes you have made to a document and also see what changes other people have made to the same document. If you are collaborating on a project or paper with other students, or if you are receiving assistance from Learning Support Services or your instructor, you may wish to use these features. To do so, use your View dropdown menu in Microsoft Word. Select Reviewing from the toolbar. This will open the Markup Toolbar. You can experiment with the Markup Toolbar to see its capabilities, but for a quick overview, visit http://www.shaunakelly.com/word/trackchanges/HowTrackChangesWorks.html
SafeAssignment is a plagiarism detection service. For step-by-step instructions on using SafeAssignment, please download our SafeAssignment Student Manual.
Curriculum Pathways is a resource for online tutorials and activities that your instructors may make available to you. For more information, please visit our Curriculum Pathways page.