Frequently Asked Questions

When is the library open?

During the Fall and Spring semesters the LRC is open from 7:30 a.m. to 7:30 p.m. Monday through Thursday and from 7:30 a.m. to 4:00 p.m. on Friday. Summer hours and hours between semesters may differ. For a current schedule please see the Hours & Events tab at the top of each library web page.

Do I need a library card?

All patrons wishing to check out materials must present a valid library ID. Students, faculty and staff may register for a free library barcode sticker for their campus ID. Community members may register for a free Community Borrower's Card. A.L. Freedlander LRC reserves the right to suspend or revoke library privileges for any patron guilty of theft or misuse of library materials. A student found guilty of theft, mutilation or defacement of materials is subject to suspension from the college.

How many books or periodicals may I check out?

There is no limit for HCC students, faculty and staff. Community borrowers may check out up to 10 items. Patrons are responsible for the safety, proper use and return of all materials.

How long may I keep library materials?

Books may be checked out for 3 weeks, except for Reference materials, which do not circulate except by special permission from a librarian. Periodicals and equipment may be checked out for 1 week. Please see a librarian for more details. For more information about checking out equipment click on the Equipment Resources link on the left side of this page.

What are the overdue fines?

Fines are 10 cents per day per item for all library materials. All accounts must be cleared before a student is allowed to register for the following semester, to graduate, or to receive a transcript.

What if I lose a book or magazine?

Patrons are charged the replacement cost for lost or damaged items.

How do I access the library catalog?

Click the Library Catalog tab located at the top of each LRC web page. Patrons may also access the catalog through the OPAC Online Catalog Resources page. This page contains additional links to the catalogs of a number of regional and state institutions including UNC-Asheville, Western Carolina University, the State Library of North Carolina and Haywood County Public Libraries.

How do I access my library account?

Click the "My Account" tab at the top of each LRC web page to request materials, request renewals and view your library account checkouts, fines and due dates. You will need a valid library account number and PIN number. If you have any questions or would like to register for an online account please contact a librarian or view the online account tutorial.

What if the library does not have the resource I need?

If the LRC does not have a particular resource we can try to find it for you at another institution via Interlibrary Loan (ILL). All patrons in good standing are eligible ILL and the process generally takes between 5 to 10 business days. For more information please see the Interlibrary Loan page.

You may also suggest a book for purchase by clicking here. Though we are not able to honor every request we are committed to building a diverse collection that serves the needs of our patrons and we welcome suggestions from all of our community members.

What are Course Reserves?

Course reserves are library materials that are placed on hold by an instructor for use by students in a particular class. This allows equal access to certain resources by all students who need them. Most reserves are for library use only though some may be checked out and taken home. Click here for a current list of course reserves.

What services does the LRC offer to distance education students?

A.L. Freedlander LRC offers to its distance education students all of the services that it does for its on-campus patrons. We are committed to making online and distance learning as convenient and informative as possible. For more information please see the distance education services page.

Students may also access many online databases and services, including NC Live and NC Knows, from their home computers. Please see our E-Research Tools for a list of online resources and remote login information.

Do you have any audiovisual materials?

The LRC has a wide selection of audiovisual materials and equipment available for check out by patrons in good standing. Certain materials are for classroom use only. Please see a librarian for more information, or click on the Electronic Resources link on the left side of this page.

Can I print or make copies?

Patrons may print from any computer or request photocopies at the circulation desk. The cost is 10 cents per page, 50 cents per page for color. Laminating is also available at a cost of 25 cents per foot. Work and school-related lamination is free for HCC faculty, staff, and students .

What else is available in the library?

The LRC has computer stations and a computer lab with access to the Internet, online catalog, Microsoft Office, and NC LIVE. Scanners and a microfilm/microfiche reader are available for student use. Please also see our full list of library equipment.

How do I access the campus wireless network?

Information Technology Services has created a set of tutorials to help configure your device for HCC wireless access. If you need further assistance please contact our Student Technology Support Desk.

What is the library's Food and Drink Policy?

You may bring library-friendly drinks and snacks to the Freedlander Library.  Covered drinks--travel mugs, bottled drinks with caps, lidded cups--are library-friendly. You may also drink coffee purchased at the library’s coffee bar.  Snack items such as packaged crackers, cookies, pretzels, granola bars, nuts, raisins, M & Ms, etc. are allowed when consumed responsibly.  Fast food items or meals from any outside vendor, including the Sunrise Cafe, must be eaten outside or at the place of purchase.  Because we want to promote sustainability and operate in an environmentally-friendly manner, we respectfully request that you leave no trace.  When you leave, throw away or pack out your trash from food and drinks.  You can also recycle your plastic drink bottles and aluminum cans in containers located around the library.

What are the Library Internet Use Guidelines?

The HCC Library Internet Guidelines are provided for HCC students to support their educational needs and for HCC faculty and staff to support their professional activities. All HCC users are responsible for using the Internet in an effective, efficient, ethical, and lawful manner and are expected to adhere to applicable copyright and fair use laws. Internet access is a privilege, not a right, and as such can be withdrawn from those who use it irresponsibly.

Procedures:

  1. Acceptance of Internet configuration and software files constitutes agreement with the policies outlined below.
  2. Users have access to a wide variety of information via the Internet. The availability of such information does not imply that HCC approves or endorses its content. Additionally, there is no guarantee of the validity or accuracy of information accessed.
  3. Users of HCC Internet services should be aware that files and electronic mail are not private.

Allowed Uses of the Internet

  • Research
  • Online assignments

Disallowed Uses of the Internet

  • Illegal, illicit or inappropriate purposes
  • Commercial purposes
  • Altering system files, utilities or features

Internet Resource User Priorities

  1. HCC Curriculum Students
  2. HCC Faculty and Staff
  3. Affiliated Institution Users
  4. Community Users (includes Continuing Education)

HCC Library staff monitor all electronic activities to ensure computers are available to meet student research needs.

The primary purpose of the HCC Library's public access computers is for library-related research and/or study. Priority will always be given to HCC students needing computers for research purposes.

During busy periods, library staff maintain the right to ask anyone using computer network resources for non-classroom purposes to relinquish the computer to students who need it for research purposes.

Failure to follow the HCC Computing Services policy may result in disciplinary action or loss of library privileges.