Past Seminar: Handling Angry Customers with Tact and Skill

  • Title: Handling Angry Customers with Tact and Skill
  • Date: Wednesday, April 04, 2012
  • Time: 08:00 AM to 10:00 AM
  • Location: The Gateway, Waynesville NC

Wednesday, April 4

8-9 am: Haywood Chamber Issues and Eggs @ The Gateway (contact Haywood Chamber@ 456 3021, registration fee)

9-10 am: Extended workshop (contact SBC at 627 4512, no cost)

  • Guidelines for Creating Your Strategy for Handling Angry Customers
  • Understanding the Nature of the Irate Customer
  • Five Step Process for Providing Customers with a Positive Experience
  • Using the LEAF, Plus One Method for Creating Loyal Customers for Your Business!

Upcoming Seminars