Regular ITS office hours are 8:00am-4:00pm, Monday through Friday. If you leave a message or submit a request during non-office hours you will receive a response the next business day.

By Phone

Please call the IT helpdesk at 828-565-4009.

By Email

You can send an email request at Please include a description of your issue, your name, telephone number and an alternate email address in the voicemail or email request. DO NOT leave classified information pertaining to your identity such as your social security number or passwords when sending an email.

Student Help Desk

Students who need help accessing the HCC-Campus wireless network, changing your WebAdvisor password, and assistance in knowing which software you will need for your HCC courses, can obtain assistance at the student help desk located in the library. Student hours vary, for appointments call the Library at 828-627-4550.