Haywood Community College

185 Freedlander Drive

Clyde, NC 28721

Contacts: Debra Davis or Diana Conard

828-627-4521

FOR IMMEDIATE RELEASE

CONTACT: Sharron Donnahoe @ 627-4512

Date: February 24, 2006

HCC Offers Programs on Employee Motivation and Accountability

The Small Business Center of Haywood Community College will host "Bringing out Natural Motivation in Employees" on Tuesday. March 7, from 6-9 p.m. and " Empowering Employees for Accountability" on Wednesday morning, March 8, from 9 a.m. until noon. Both programs will be held in the Student Center building and are free. Managers are often frustrated because they cannot motivate their employees. In reality, motivation is not something that a manager does to another individual. Instead, it is something that each employee brings to the job. The secret of having a motivated staff lies in creating a business environment that stirs this force and allows it to emerge and grow. Natural motivation springs forth when the conditions are right. Managers should understand the differences between motivation, positive morale, and manipulation. Each of these can lead to employee action, but of the three, only motivation leads to dependable performance. The seminar will provide practical suggestions for creating and maintaining a work environment where employees enjoy their jobs and habitually work at, or near, their full potential. Circumstances can stifle motivation and reduce employee performance. This seminar will address the true source of human motivation, and provide practical ways for owners and managers to support this internal force that leads to high performance and dependability. Employee empowerment is a progressive way to manage an organization, and a way that brings out the best of everyone on the team. It is a participative management process, but it is not a democratic management process. It fosters positive change through a higher level of employee involvement in decision-making. However, there will be times when management must say, "No, we will not take that course of action." On these rare occasions, you owe it to your employees to explain why. When you empower employees, you do not relinquish overall authority and responsibility. Empowered employees share accountability for positive results. Empowerment requires three things to be successful. First, two-way communications must be extremely good between management and employees. Managers must listen to employees and accept their ideas as equal to those of management. Second, managers and employees must be willing to experiment with new ways of doing things. Managers must ask employees for their ideas about how to improve performance, and then be willing to experiment with those ideas. Third, managers and employees must be willing to make mistakes and learn from those mistakes. The person or team that comes up with an idea that works should be recognized for that contribution. When an idea fails, management and employees, including the originator of the idea, should share equally in the consequences.

Lewis C. Forrest of Forrest Management Consulting, Ayden, North Carolina will be the presenter. In addition to thirty years as a business consultant, he has been a restaurant owner, seminar leader, technical writer, college professor, and training director. He has worked throughout the United States and in nineteen other countries. He authored the textbook, Training for the Hospitality Industry and has more than fifty published articles on human resource management, customer service, and marketing. To preregister or to learn more about these workshops, call the Small Business Center at 627 4512.