The Small Business Center at Haywood Community College will offer a free webinar “Working with Angry Customer Behaviors in Your Small Business” Wednesday, November 20, 9 -10 a.m.

Oh yes…they’re out there and they’re coming to your small business. Angry, nasty and even downright unreasonable customers on a mission to tell and show you how they feel. Their behaviors really are difficult! 

The good news is that you can choose to not let them drag you down or ruin your day. And by using a few proven techniques and questions, some of these angry customers could actually leave feeling better!

The “Working with Angry Customer Behaviors” webinar is an interactive program filled with practical and useful information that will assist small business owners to more effectively handle angry customers the next time they are in front of you!

Attendees will learn and begin to master:

  • Using the E+R=O technique to reduce stress and improve their response to situations they can or cannot control
  • Three powerful techniques for not “eating the angry customer’s poison” and not taking things personally
  • Specific phrases to use with customers that help keep emotions under control

Speaker is Andrew Sanderbeck. He has been developing and conducting training seminars and web-based programs for over 15 years. He has presented web-based, online and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. Sanderbeck is the author of two books and over 50 webinars.

Visit SBC.Haywood.edu or call 828.627.4512 for additional information or to register today. Thinking about starting a business in Haywood County or growing an existing business? Take advantage of the programs, services, and resources provided by the Small Business Center. The NC Community College’s Small Business Center Network facilitates an economic impact in 90 percent of all NC counties each year and ranks number one in the U.S. for total business seminars and participants. In addition, the network helps start an average of over 700 businesses every year and works to create and retain nearly 3,000 jobs annually for North Carolina. Visit ncsbc.net for more information.