Students Needing Help
New students trying to log in for the first time can find step by step instructions
on the New Users page.
New Users
Returning students needing help getting back in can try the Password Reset Tool.
Multi-factor authentication must already be setup to use password reset.
Password Reset
Tech Tuesday at the Library
An IT Team member to be at the Library Tech Desk every Tuesday morning from 9:00 to
12:00 to help students with account and login issues or other technical questions
they may have. Employees are also welcome to drop by if you have IT questions or needs.
Tech Tuesday is available Fall and Spring semesters and the first two weeks of Summer
semester. The desk will not be staffed when the library is closed.
For general help, please call 828-565-4009 or email websupport@haywood.edu first. These points of contact will direct you to several of our support staff who
are trained to reset passwords, troubleshoot account and access problems, and much
more. Please include a description of your issue, your name, telephone number and
an alternate email address in the voice mail or email request. DO NOT leave classified
information pertaining to your identity such as your social security number or passwords
when sending an email.
Phishing Emails
If you have opened or replied to a suspicious email, we recommend changing your password.
- Visit your HCC account profile page at https://passwordreset.microsoftonline.com/ to reset your password if you believe it was compromised.
- Contact our IT team at websupport@haywood.edu or 828-565-4009 to report the incident so your account can be monitored for suspicious
activity.
Office 365
All currently enrolled students and employees are eligible to download a FREE copy of Microsoft 365 and install it on up to 5 personal machines. The installed version
of Microsoft 365 offers features that are not included in the online version and will
be required for most classes at HCC.
Please note that Microsoft 365 will install the most current version of Microsoft
Apps and future updates.
For detailed instructions on how to install Microsoft 365, please see the video above.
If you are unable to install Microsoft 365 or have technical difficulty, please call
the Technology Help Desk at 828-565-4009.
Wifi Locations on Campus
HCC offers wifi locations on campus for students and employees. Access to these locations
is available when the main gates are open, during regular business hours.
Campus Map
While the Information Technology Services Office is responsible for maintaining a
secure electronic environment, everyone is responsible for handling information in
all formats according to state, federal and college policies and procedures. Below
are links to policies, procedures and required plans that provide the framework for
the Information Security program at Haywood Community College.