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Information Technology

Haywood Community College is committed to delivering excellent technology services. Information Technology (IT) provides computing support to HCC faculty, staff and students. IT support includes operating and maintaining the components of a campus wide network communications backbone, and networked PCs in classrooms, labs and offices throughout the campus.

Contacting Information Technology

Regular IT office hours are 8:00am - 4:00pm, Monday through Friday.  If you leave a message or submit a request during non-office hours you will receive a response the next business day. 

Please call the IT Help desk at 828-565-4009

You can send an email request to websupport@haywood.edu. Please include a description of your issue, your name, telephone number and an alternate email address in your email request. DO NOT leave classified information pertaining to your identity such as your social security number or passwords when sending an email.

 

 

Students Needing Help

For general help, please call 828-565-4009 or email websupport@haywood.edu first. These points of contact will direct you to several of our support staff who are trained to reset passwords, troubleshoot account and access problems, and much more. Please include a description of your issue, your name, telephone number and an alternate email address in the voice mail or email request. DO NOT leave classified information pertaining to your identity such as your social security number or passwords when sending an email. 

Office 365

We are pleased to announce that all currently enrolled students and employees are now eligible to download a FREE copy of Microsoft Office 365 ProPlus and install it on up to 5 personal machines.

Please note that Office 365 will install the most current version of Microsoft Office and all of the updates. It will also continue to keep it up to date as it is a subscription based software versus a individual license. Please check with your instructors to ensure that they will be using the most current version of Office if required for a class.

For detailed instructions on how to install Microsoft Office 365, please log into the The Network Access Portal.
If you are unable to install Office 365 or have technical difficulty, please call the Technology Help Desk at 828-565-4009.

Wifi Locations on Campus

HCC offers wifi locations on campus for students and employees. Access to these locations is available when the main gates are open, during regular business hours.

Campus Map

 

While the Information Technology Services Office is responsible for maintaining a secure electronic environment, everyone is responsible for handling information in all formats according to state, federal and college policies and procedures. Below are links to policies, procedures and required plans that provide the framework for the Information Security program at Haywood Community College.

Haywood Community College Policy

Policies and Procedures can be found https://www.haywood.edu/about-hcc/policies-andprocedures.php

State Legislation

Identity Theft Protection Act - G.S. 75-60
http://www.ncleg.net/EnactedLegislation/Statutes/HTML/ByArticle/Chapter_75/Article_2A.html
Public Records Law - G.S. 132
http://www.ncleg.net/EnactedLegislation/Statutes/HTML/ByChapter/Chapter_132.html
Uniform Electronic Transactions Act - G.S. 66
http://www.ncleg.net/EnactedLegislation/Statutes/HTML/ByArticle/Chapter_66/Article_40.html

Federal Law

Computer Fraud and Abuse Act
http://www.usdoj.gov/criminal/cybercrime/ccmanual/01ccma.html
Copyright Law
http://www.copyright.gov/title17/
Fair and Accurate Credit Transactions Act of 2003 (FACTA)
http://www.ftc.gov/os/statutes/fcrajump.shtm
Family Education and Rights to Privacy Act
http://www.ed.gov/policy/gen/guid/fpco/ferpa/index.html
Homeland Security Act
http://www.dhs.gov/homeland-security-act-2002

 

How To Videos

How to Use Your HCC Webmail

Student Virtual Lab Computers

Creating a Google Voice Account

Installing Horizon View Client on Windows

Installing Horizon View Client on MacOS