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New Users


Signing In for the first time

Follow the steps below to access your HCC account for the first time.

Returning students and employees who cannot gain access due to a forgotten password can use the self-service password reset tool to reset your password.

Example of the from found at the forgot user name tool with fields to enter first and last name as well as email address. Visit the Forgot User Name tool. Fill out the form with the Name and Personal Email address you used when you applied to the college. 

Once submitted, you will need to check your personal email for your User Name. If you don't see the message in your inbox, make sure to check any junk or spam folders.screenshot of confirmation message, user name recovery request.

Once you have your user name, visit the Apps Dashboard.

screenshot of microsoft sign-in screen asking for your full email address. You will sign in with your full email address which is your user name followed by "" Example:

Screenshot of password entry screen. There is a link for "forgot your password" under the entry field in the form. Your first time password will be your 6-digit birth date, MMDDYY. If this doesn't work, you can click the "Forgot My Password?" link and select "Work or school account" to use the self-service password reset tool. 

screenshot of the form to update your password with a field for your current password as well as two fields for your new password.When prompted, enter your temporary password, followed by your new password twice. Passwords must be at least 8 characters long and must contain at least three of the following:
Upper Case Character
Lower Case Character
Special Character

Enrollment in multi-factor authentication is required for all student and employees. You can update your multi-factor authentication methods at any time by visiting My Sign-Ins.

Follow the link, My Sign-Ins | Security Info | to manage your verification methods.

Click on the links below for specific instructions on how to enroll in the various verification methods. It’s a good idea to enroll in multiple verification methods.

Instructions for Verification Methods:

If you have any questions or need further assistance, please call the IT Help Desk at 828-565-4009 and select option #3 or send an email to

Every student and employee have access to their top essential tools in the Apps Dashboard. We call these the "Bobcat Essentials". Tip: You can easily get to the Apps Dashboard from the Quick Links menu at the top of any page on the HCC Website.

icon for outlook web-mail accessOutlook: This is your HCC email account. Check it often for important information and reminders, updates from your faculty and advisors, and upcoming events around campus. 

icon for moodle learning managment systemMoodle: is the online learning platform used by Haywood Community College. Check out the Online Learning page for more information and video tutorials. 

icon for Self ServiceSelf Service: Students use Self Service to register for classes, check official grades and class schedules, view unofficial transcripts, make payments, and setup payment plans. Employees use Self Service to check pay advices, request and enter leave, and do some administrative tasks. Everyone Can use Self Service to view important tax documents. 

icon for multifactor authenticationHCC Multi-Factor Authentication: A quick link to accessing your multi-factor authentication (MFA) settings.

Need Technical Support?

Contact our Help Desks.

Information Technology: 828-565-4009;

Online Learning: 828-565-4009;