Skip to main content

New Users


Listed below is information for accessing online platforms for the first time. It is important for new users to begin account setup in WebAdvisor. Returning students who cannot gain access due to a forgotten password should contact one of our Help Desks listed at the bottom of the page.

WebAdvisor (opens in a new window)

user name link

Select “What’s My User ID?” and enter the requested information.

what's my user I D

Once you know your User ID (also referred to as your HCC Username), log in to WebAdvisor using your User ID and your 6-digit birth date (MMDDYY) as a temporary password. You’ll be prompted to change this password. Your new password must be at least 8 characters in length, must contain at least one upper and lower case letter, at least one number and special character.

login link

Haywood Community College log in screen with mill pond image in the background and spaces for username and password Over the next several weeks, we will be making changes to the way that you log in to some applications (Moodle, Zoom, Office365, etc.). You may not complete this new process across all applications at the same time, you will be prompted as needed when you need to log in again. 

This new experience will replace the login screen you are accustomed to:

There are two changes to be aware of.

  1. When prompted, you will need to log in using your email address, which is your The same password will be used as you use presently to log into HCC applications. 
  2. The login screen has a different look compared to how you have seen it in the past. You will be asked to enter your email and password on separate screens. 

First you will see the screen below. 

This is where you will enter your email address (

Microsoft sign in screen with a field for username and a button for next

Once a valid email address has been entered,

You will see the Millpond appear in the background and be asked to enter your password. This is the same password that has been used with HCC applications previously. 

background image of the hcc millhouse with a white box on top with space to enter your password and button for sign in 
After a valid password has been entered, you will be granted access to your application. These changes have been implemented as part of an upgrade to provide additional security and enhancements. 

  1. Go to and log in with your credentials
  2. Once you log in, find "Security Info" and click the "UPDATE INFO" link
  3. Once there, click on "Add sign-in method"
  4. Click on the drop-down and select a method, then hit Add. The following methods are available:
    • Mobile App Notification
    • Mobile App Code
    • Email
    • Mobile Phone Number
    • Office Phone Number
    • Security Questions

*Mobile App Authentication, Mobile App Code, and Mobile Phone are recommended. 

If you need to reset your password, you can visit

  1. Enter your email address and captcha information
  2. Complete two different methods of verification
  3. Create your new password

After changing your password in WebAdvisor, you may now log in to the HCC Login Portal using your discovered User ID and new Password.

hcc login

Use your HCC username in combination with (which is your HCC webmail address) and the password you set for yourself in WebAdvisor.

In our example jndoe is the username, is what is entered in the first field.

sign in screen

The Login Portal is also the HCC Online Resource Hub, providing access to all your Haywood Community College accounts, such as Webmail and Moodle, and many of the resources you will need for your classes, including an educational license for Microsoft Office (Word, Excel and PowerPoint).

login portal options

All curriculum programs and some continuing education classes use Moodle, our main online learning platform. Student accounts are active for those who are registered for classes. Look for “Moodle” when logged in to the Portal to access courses.

moodle link

To access courses for which you are registered, select “My Dashboard” on the Moodle landing page. Courses are available at 8AM on the course’s start date. Check your course schedule in WebAdvisor as some course types have varying start dates.

moodle front page

Moodle accounts for new students are generated only after the student is registered for classes. If you are a new student and need to register, contact your success coach, advisor, or program assistant.

Additional Resources

Need Technical Support?

Contact our Help Desks.

Information Technology: 828-565-4009;

Online Learning: 828-627-4619;